Business Process Redesign (Product Development)

​SITUATION

• A medical technology business that develops, manufactures, and sells personalized treatment solutions was unable to achieve profitability  in spite of its technologically superior product portfolio

• The new VP of R&D asked for help assessing their product development system to identify concrete steps to improve pipeline delivery performance and refine the product development operating model including:

  • Governance & Decision-making

  • Execution Teams

  • Operating Processes

  • Tools & Systems

  • Metrics

  • Rewards/incentives

ACTION

• Conduct an assessment of the as-is operating model (organization design, governance and decision making models, product development process, technology systems,  financial model) using a combination of interviews, workshops, data analysis, and inputs from leading industry practices.

• Identify near-term and longer-term improvements opportunities and prioritize/plan the detailed activities for implementing themin subsequent phases

•  Gain alignment across all relevant functions around changes needed to deliver on product pipeline commitments​

RESULTS

• Assessment was well received by Executive Leadership Team – Engagement continued for an additional 1.5 years focusing on focusing on implementation of recommendations

• Client delivered its first new platform project to market and launched a country-specific product line extension within 9 months of implementing recommendations

• Client achieved its first year of net profitability after 18 months